Indonesian Hotels’ Dynamic Capability under the Risks of COVID-19

The effects of COVID-19 on tourism are irreversible, with potential reductions in income, job losses, shifting working landscapes, and visible health-related fears. These adversities reinforced the hospitality business, particularly for hotels, income streams which rely individual movements. This study investigates process undertaken by hotel industry Indonesia to face current challenges, terms dynamic capabilities possessed businesses. construct discusses potentiality maximizing existing resources its impact innovation norms leverage dynamics. A total 329 managers responded survey, data were finalized employing PLS-SEM. findings primarily support hypothesized direct relationships, but refute presence indirect relationships. results amplify how past investments sustainable easily deployed assets during create a welcoming environment among hotels periods change.